Restaurant Supervisor

About the role

This role oversees private dining between 2 restaurant outlets: 8Eleven Modern Bistro and Boilerhouse Prime.

Responsibilities

• Respond promptly to private dining inquiries via phone, email, and online channels.
• Conduct site visits and consultations with prospective guests.
• Prepare customized proposals, menus, contracts, and event details.
• Identify opportunities to upsell food, beverage, and additional services.
• Build relationships with repeat guests, local businesses, university groups, and community organizations.
• Aid in achieving private dining revenue goals for both restaurant locations.
• Partner with restaurant managers, chefs, and service teams to ensure successful event execution.
• Attend and oversee select events to ensure guest satisfaction and operational excellence.
• Act as the primary liaison between guests and restaurant teams before, during, and after events.

Requirements

• Minimum of 2 years of experience in hospitality, restaurants, catering, sales, or event coordination.
• Strong organization, planning, and team development skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Outlook, Excel, Word, and Micros POS systems.
• Excellent customer focus and problem-solving abilities.
• Previous experience coordinating private dining, catering, banquets, or special events preferred.
• Experience working in upscale dining or hotel environments.
• Ability to lift or carry up to 40 pounds and move between hot and cold environments as needed.
• College degree preferred.

Qualifications

Day 1 benefits include:

• Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• 401(k) with company match
• Life Insurance and Disability Insurance
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences

Skills

Preferred skills include:

• Event coordination
• Catering management
• Upselling expertise
• Customer relationship management
• Team leadership

Benefits

Day 1 benefits include:

• Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• 401(k) with company match
• Life Insurance and Disability Insurance
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on the needs of the restaurant and the events being hosted.