Restaurant Supervisor

Essential Functions and Responsibilities

• Ensure that department goals are communicated, understood, and met by hourly team members.
• Cook with hourly team members to ensure that the department runs efficiently.
• Work with management to ensure that newly hired hourly team members receive orientation training.
• Listen to hourly team members’ suggestions for improving how work is done and guests are served.
• Gain management support as needed to act upon suggestions.
• Work with management to ensure hourly team members have the necessary resources to effectively perform their jobs.
• Ensure hourly Team Members are trained on technical and service aspects of the job.
• Work with management to ensure that hourly team members clearly understand their job roles, responsibilities, and performance expectations.
• Professionally address guest concerns, requests, or issues individually or by enlisting the help of Management.
• Act as a “bridge” between management and hourly team members to facilitate department operation.
• Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance around GSS scores.
• Enforce compliance with Food Safety and OSHA standards.
• Collaborate with management to recognize and celebrate hourly team member performance contributions (e.g., department-specific recognition programs).
• Assist with basic human resource issues/concerns of hourly team members enlisting the support of management as needed.
• Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance around AOS scores.
• Serve as an individual contributor and department role model by performing technical or functional job duties.

Qualifications

• Minimum of 21 years of age to handle alcoholic beverages.
• Must have a valid alcohol awareness certification or be capable of obtaining certification.
• Must have a valid Certified Food Handlers Card or be capable of obtaining one.
• Prior experience as food server and bartender in a restaurant preferred.
• Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.

Skills/Abilities/Other Requirements

• Proficient communication in English (verbal and written).
• Ability to take initiative and ownership to resolve problems.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends.
• Must have the ability to communicate clearly and directly with team members and guests using a positive, clear speaking voice.
• Must have the ability to work with guests and respond immediately and accurately to their needs and requirements.

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave

Additional Information

• Health Benefits, Travel Perks & More
• We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

Pay Range

$23.00-$25.00 per hour