Restaurant Supervisor

Restaurant Supervisor Duties And Responsibilities

• Supervise daily restaurant, bar, and food and beverage operations while maintaining The View Restaurant’s service standards.
• Lead, support, and motivate front-of-house employees, including servers, bartenders, hosts, food runners, and server assistants.
• Conduct pre-shift meetings to communicate daily specials, reservations, events, service expectations, and operational updates.
• Assign opening, closing, and side-work responsibilities and verify that all duties are completed properly.
• Monitor the dining room, bar, patio, and service areas to ensure efficient operations and a clean, professional appearance.
• Provide hands-on floor support during busy service periods, including greeting guests, assisting with seating, running food, clearing tables, and resolving service delays.
• Ensure employees follow the established sequence of service, uniform, grooming, attendance, and workplace conduct standards.
• Deliver professional and attentive guest service while promptly addressing concerns and resolving complaints.
• Cook up with the culinary team to maintain accurate ticket times, food quality, presentation, and communication regarding allergies or special requests.
• Monitor reservations, table assignments, dining room flow, and staffing levels to support efficient service.
• Train and coach employees on menu knowledge, beverage service, point-of-sale procedures, cash handling, sanitation, and guest service standards.
• Document employee attendance, performance, policy violations, guest concerns, and operational incidents accurately and professionally.
• Verify guest checks, discounts, voids, gratuities, service charges, cash deposits, and credit card documentation in accordance with company procedures.
• Aid with scheduling, shift coverage, employee availability, and adjustments based on business needs and performance.
• Maintain compliance with food safety, sanitation, alcohol service, workplace safety, and company policies.
• Complete opening and closing procedures, including cash reconciliation, shift reports, securing the facility, and communicating relevant information to management.
• Maintain inventory levels for restaurant and bar supplies and notify management of shortages, equipment issues, or maintenance needs.
• Support banquets, golf outings, special events, and private functions as needed.
• Work collaboratively with restaurant management, culinary leadership, banquet staff, golf operations, and other departments.
• Perform additional duties as assigned based on operational and business needs.

About Troon

Troon, founded in 1990 and headquartered in Scottsdale, AZ, is the world’s largest professional club management company specializing in golf, hospitality, and residential communities. With over 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values emphasizing being infectiously energetic, consciously kind, and humbly prosperous, Troon provides professionals opportunities to grow and succeed within a globally respected organization. Learn more at www.troon.com.