Restaurant Supervisor

Job Description

Assist the manager in directing, implementing, and maintaining a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction.

Requirements

• High school diploma or equivalent vocational training certificate.
• Associates or Bachelor's degree in Business Administration or Hospitality preferred.
• 3-5 years experience in the hospitality industry and in management or supervisory role.
• Manager Food Handler's Certificate and TABC certificate required.

Essential Elements

• Knowledge of various food service styles.
• Knowledge of Food and Beverage cost controls.
• Minimum of 18 years of age to serve alcohol.
• Knowledge of menu development.
• Previous guest relations training and experience.
• Ability to suggestively sell.
• Exert physical effort in transporting up to 25 pounds to and from the work area.
• Reach overhead full arm's length.
• Ability to move freely within the hotel.
• Ability to walk and stand continuously.

Job Tasks

• Perform job functions with attention to detail, speed, and accuracy.
• Maintain confidentiality of guest and associate’s information and pertinent hotel data.
• Accurately respond to guest inquiries regarding hotel services/features and local attractions/activities.
• Maintain cleanliness, sanitation, and organization of assigned work areas.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Review the daily activities, such as: a. House count b. Forecasted covers for each outlet c. Catering activity d. Purchases e. Meetings f. Appointments g. VIPs/special guests.
• Complete work orders for maintenance repairs and submit to Engineering.
• Contact Engineering directly for urgent repairs.
• Avoid serving alcohol to minors, intoxicated persons, and drunk drivers.
• Maintain par levels for food and beverage supplies and equipment.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Maintain complete knowledge of: a. All liquor brands, beers, and non-alcoholic selections available in the restaurant. b. The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. c. Designated glassware and garnishes for drinks. d. All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation, and prices. e. Daily menu specials, discontinued items. f. Dining room layout, table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range, and dress code and manual system procedures.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain par levels for food and beverage supplies and equipment.
• Complete requisitions to replenish shortages or additional items needed for the anticipated business.

Additional Job Information/Anticipated Pay Range

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance, Various Employee Perks and Discounts, Hospital Indemnity, Critical Illness Insurance, Accident Insurance. Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.