Restaurant Supervisor

About the role

We’re more than just a team—we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. As a Restaurant Supervisor, you’ll safely and efficiently provide excellent customer service with a smile, ensuring our guests feel good about their dining experience so they become loyal customers. We expect you to proactively engage with guests to anticipate and meet their needs.

This role requires a minimum of 2 years of supervisor experience. Shifts include AM and PM, with availability needed for evenings, weekends, and holidays.

Responsibilities

• Lead, supervise, and mentor front-of-house staff, including servers, hosts/hostesses, bartenders, and bussers, providing training, guidance, and feedback to foster skill development, teamwork, and professional growth.
• Coordinate work schedules, assignments, and priorities for front-of-house team members, ensuring adequate staffing levels to meet operational needs and guest demand.
• Conduct pre-shift meetings to communicate service objectives, menu updates, special promotions, and other relevant information, motivating staff to deliver exceptional service.
• Ensure all guests receive prompt, courteous, and personalized service, responding professionally to inquiries, requests, and concerns to exceed expectations.
• Monitor dining room activity and guest feedback, proactively addressing issues or complaints with empathy and ensuring timely resolution.
• Foster a positive and welcoming atmosphere by greeting guests, engaging with them during their dining experience, and maintaining open communication.
• Ensure all service standards, operating procedures, and safety and sanitation regulations are followed consistently, addressing deviations promptly.
• Conduct regular inspections of the dining room, bar, and restrooms to uphold cleanliness, organization, and maintenance standards.
• Monitor food and beverage quality, presentation, and portioning, collaborating with kitchen and bar staff to maintain consistency and excellence.
• Track sales performance, guest counts, and average check amounts, identifying opportunities for upselling and revenue maximization.
• Collaborate with the management team to develop strategies for increasing sales, attracting new customers, and enhancing the guest experience through menu enhancements, promotions, and marketing initiatives.

Requirements

• Minimum of 2 years of supervisor experience.
• Server experience; supervisory experience preferred.
• Must be of legal age to serve alcohol.
• High school diploma and/or equivalent work experience.
• Availability to work evenings, weekends, and holidays.

Skills

• Leadership and problem-solving abilities.
• Basic computer skills.
• Ability to train and mentor others.
• High-level customer service and effective communication with guests and team members.
• Ability to follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.

Benefits

• Health Coverage: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance, with FSA and HSA options.
• Secure Your Future: 401K plan with a discretionary yearly match.
• Peace of Mind: Paid group term life insurance for select positions, 50% shared-cost short-term disability, and optional additional life insurance.
• Time for You: Robust PTO plan and 7 paid holidays, plus earned wage access for quick paycheck access.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property location.