Restaurant Supervisor

What will you be doing?

• Able to perform all roles within the outlet, including server, cashier, and expeditor.
• Supervise staff, manage operations in absence of the manager, and assist with ongoing training to uphold standards.
• Interact positively with guests, promote hotel services, and resolve issues effectively to ensure satisfaction.
• Monitor food preparation and service to ensure quality, consistency, and adherence to time quotes and standards.
• Oversee inventory, control payroll and equipment costs, and maintain outlet profitability.
• POS system for billing and reporting; maintain house bank and manage financial transactions accurately.
• Enforce sanitation and cleanliness across all areas; uphold a professional appearance and ethical conduct.
• Implement sales incentives, track competition, and stay informed on hospitality trends.

What do you bring to the role?

• Must read and speak English fluently to understand guest requests and communicate effectively, especially under pressure.
• Prior restaurant and hospitality experience required; bartending experience is required.
• Understand room service operations, including staffing, service equipment, and guest relations.
• Handle complaints professionally, demonstrate empathy, and provide timely, effective solutions.
• Supervise staff using Marcus and Marriott standards, motivate independent workers, and track shopper reports for improvement.
• Monitor hotel floors for tray management and ensure timely room service deliveries.
• Efficiently manage multiple tasks, including handling several phone lines simultaneously.
• High school diploma or equivalent required.
• Ability to obtain any government required license or certificate. CPR certification and/or First Aid Training preferred. Bartending certificate preferred. TIPS and ServSafe food handler certification required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.