Restaurant Supervisor

What will you be doing?

• Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests.
• Lead a well-rounded and knowledgeable front-of-house team.
• Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production.
• Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests.
• Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
• Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
• Monitor the cleanliness of the restaurant internally and externally.
• Cook with Chef to coordinate kitchen cleanliness.
• Cook with Chef to coordinate service area maintenance when necessary.
• Supervise all non-supervisory employees.
• Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Other duties as assigned by Food & Beverage leadership or Hotel GM.

What do you bring to the role?

• 1 year of experience in a similar supervisory role is preferred.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible, with the ability to take initiative.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system.
• Excellent communication and presentation skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

What’s in it for you?

• Room discounts at Marcus Hotels & Resorts and IHG-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.