Restaurant Supervisor

About the role

Mad Swans in the South Downs is looking for a full-time Restaurant Supervisor to join our fantastic Restaurant & Bar Team here in the South Downs. The role involves leading by example, delivering excellent service, and setting the tone for smooth, welcoming dining experiences.

Responsibilities

• Working closely with the Assistant General Manager to oversee and run the Restaurant
• Covering the Bar Team Leader as and when required
• Delivering an amazing guest experience
• Proactively upselling within the Restaurant and Bar and maximising sales revenue
• Promoting our Mad Swans Loyalty Programme
• Aiding with guest enquiries and acting as a key point of contact for guests interested in booking any overnight accommodation, tables in the restaurant or any sports activities
• Ensuring the Restaurant and Bar is clean, tidy and well-presented at all times
• Working closely with the team and being very hands on during operational hours
• Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
• Informing guests about potential allergens and dietary restrictions
• Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
• Assisting in clearing and resetting tables quickly and efficiently
• Ensuring the dining areas remain clean and tidy before, during and after service
• Ensuring all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware
• Leading by example and motivating the Restaurant Front of House Team to deliver a high level of guest service
• Assist and support the Assistant General Manager with recruitment, new starter on-boarding and training
• Preparing rotas and working schedules for the Restaurant
• Handling guest complaints and feedback, ensuring any issues are resolved promptly to ensure guests have a positive experience
• Providing friendly, efficient and professional service to all customers, anticipating their needs and helping when necessary

Qualifications

This is a full-time permanent position and will work any five days out of seven. Earnings for this role are up to £15.00/hour, including TRONC (Tips & Service Charge).

Location – this is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.

Working Hours – shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm.

Working Days – this role will work any five days out of seven and will involve working on weekends on a regular basis.

Working hours will vary in line with the operating calendar and needs of the business.

Benefits

• Tips & Service Charge Free
• Free Parking
• Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well-being Activities & Events
• Employee Referral Scheme
• Bonus

Schedule

This is a full-time permanent position and will work any five days out of seven. Shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm.