Restaurant Supervisor

Position Summary

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlets during an assigned shift and assisting in supervision of all other food & beverage outlets as needed.

Essential Functions

• Create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and act as a mentor to team members to provide superior guest service.
• Create and maintain a safe work environment, ensuring proper operation of equipment and sufficient supplies.
• Maintain administrative functions as assigned.
• Monitor guest service and satisfaction by interviewing guests and by observing food and beverage ratings to make recommendations for improvement.
• Resolve guest concerns or complaints to maintain positive guest relations.
• Inspect food outlets daily to ensure a safe work environment, that equipment operates properly and that sufficient supplies are on hand to achieve smooth operation of the department.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Clean and sanitize work and public spaces, when necessary.

Non-Essential Job Functions

• Attend seminars when needed.

Education And / Or Experience Requirements

• A High School Diploma, or equivalent.
• Two (2) years’ food and beverage experience.
• Minimum of one year’s Food and Beverage supervisory experience; or a degree in a related field.

Additional Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts and/or unusual hours.

Knowledge

• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Experience in a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant (host/hostess, dining room attendant, waitperson, etc.).
• Food and beverage, food and beverage products, food and beverage preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Wines and alcoholic beverages.

Ability

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates, monitor all activity within the outlets, and inspect and maintain areas for which are responsible.

Pay Range

$39,000 - $52,000/