Restaurant Supervisor

Pay

$24.00/hr

About the role

The Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Responsibilities

• Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
• Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
• Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
• Aids in the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
• Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
• Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
• Identifies all Out of Order equipment and passes along to Manager for repair
• Supports management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Aids in the coordination and execution of birthday parties
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Qualifications

• High School diploma or equivalent experience
• 1+ year previous experience in a food service team lead capacity or leadership role
• 1+ year utilizing Point-of-Sale (POS) technology
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Prior experience with Micros POS
• Serve-Safe and/or TIPS certification
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Application Instructions

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation.