Restaurant Supervisor

Job Highlights

Location

Wilmette , IL

Essential Duties And Responsibilities

• Knows the GAB mission statement and can execute
• Welcomes guests using the 10-4 rule
• Delivers impeccable guest satisfaction by making it your number one priority
• Acts as the Guest Services Coordinator during peak volume periods and assigns others, as needed
• Executes 100% table touches, meeting new guests and cultivating regulars to have a positive impact on the financial results of the restaurant
• Maintains performance against daily sales goals to achieve annual forecast
• Able to perform all FOH duties
• Comprehends labor cost and makes cuts in accordance with local labor laws
• Maintains a clean and operationally functional restaurant which includes; floors, mats, restrooms, trash receptacles, coffee station & equipment, tables & chairs, specials board, office equipment, doors and windows
• Assists with the preparation and execution of catering orders
• Assists with inventory counts for all paper goods, food, beverages and other retail items
• Reviews nightly time entries to ensure time report accuracy for payroll
• Records intracompany exchanges and generates related invoicing
• Maintains the facility by supervising adherence and completion of departmental checklists
• Ensures complete Guest Satisfaction based on company guidelines
• Manages quality control by monitoring all food/beverage production and plating
• Performs all opening and closing duties in accordance with company standards
• Notifies AGM and/or GM of any needed maintenance and repair to the facility

Required Skills And Education

• Oral and Written Communication Skills
• Customer Relations
• Diplomacy
• Organization
• Professionalism
• Keyboard Skills
• Computer Literacy
• High School Diploma or Equivalent
• Prior leadership experience in a customer service role is preferred, but not required
• Valid Food Handlers Certification