Restaurant Supervisor

About the Role

The Food and Beverage Supervisor oversees and directs all activities of the restaurant in accordance with standardized policies to provide efficient, friendly services and profitable operations.

Responsibilities

• Plans and estimates food and beverage costs; works with cooks for efficient provisioning and purchasing of supplies.
• Supervises portion control standards and quantities of preparation to minimize waste.
• Orders merchandise to replenish stock on hand.
• Handles all staffing responsibilities, including interviewing, hiring, training, performance management, and scheduling of restaurant personnel.
• Works to develop staff and improve performance; promotes team spirit and good morale.
• Directs, coordinates, and participates in preparation, cooking, wrapping, or packing of food served.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Coordinates activities of administrative staff engaged in business records, accounts, supplies, and food delivery.
• Plans and prepares work schedules and assigns employees to specific duties.
• Works with management to plan marketing, advertising, and special restaurant functions.
• Ensures compliance with established security procedures and practices.
• Handles customer complaints or inquiries politely to assure guest satisfaction; investigates and resolves issues concerning food quality and service.
• Supervises and audits employees engaged in inventory, cash reconciliation, and record-keeping.
• Reviews financial transactions and monitors budget to ensure efficient operation and expenditures stay within limitations.
• Contacts prospective wholesale customers to promote catering services and establishes delivery routes and schedules as needed.
• Enforces sanitary practices for food handling, cleanliness, and maintenance of kitchen and dining areas.
• Complies with state laws for serving alcoholic beverages and all health and safety regulations.
• Performs other work-related duties as requested.

Requirements

• High school diploma, GED certificate, or demonstration of sufficient reading and math skills; hospitality and restaurant management certification or college degree preferred.
• Ability to pass ABC test and Responsible Service of Alcohol Test with a score of 90% or better; state alcohol server license and food handler’s card required.
• Previous restaurant experience required; previous management experience preferred.
• Willingness to work evenings and weekends as required.
• Excellent customer service skills to treat patrons like family.
• Strong communication skills to train and motivate employees.
• Strong time management skills and accuracy to handle multiple duties and prepare reports on schedule.
• Ability to speak, read, and write English; effectively relate to managers and co-workers.
• Ability to apply basic mathematical concepts and use a calculator.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret accounting procedures.
• Knowledge of word processing, spreadsheet, and other relevant software.

Supervisory Responsibilities

All restaurant staff.

Physical Demands

• May work long shifts up to 12 hours.
• Frequently reaches, bends, stoops, lifts, shakes, stirs, pours, carries, and pushes.
• Frequently uses hands or fingers, handles or feels objects, tools, or controls in repetitive motions.
• Requires full sight and hearing capacity.
• Frequently walks, sits, and reaches with hands and arms.
• Periodically lifts and carries containers weighing up to 50 pounds; pushes and pulls up to 80 pounds.
• Frequently communicates with kitchen staff and reads kitchen documentation.
• Occasionally exposed to hazards including cuts, slipping, tripping, falls, and burns.
• Frequent exposure to smoke, steam, high/low temperatures, humidity, and extreme cold.
• Frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry, seafood, and produce; frequent handwashing.
• Noise level in the work environment is usually moderate to loud.

Employment is contingent upon successful completion of a background and drug test.