Restaurant Shift Supervisor
About the role
The role involves ensuring proper greeting, seating, and serving of guests, resolving complaints, managing cash and credit card transactions, maintaining facility and equipment, monitoring food temperatures, training employees, and communicating with the Manager on Duty.
Responsibilities
- Ensures proper greeting, seating, and serving of guests.
- Resolves guest complaints effectively.
- Manages cash, credit card information, and guest checks.
- Maintains proper control of the facility and equipment.
- Maintains proper food temperatures to prevent foodborne illnesses.
- Trains employees during shifts.
- Takes responsibility for preparing and serving menu items according to standards.
- Anticipates and corrects system breakdowns to ensure guest satisfaction.
- Communicates with the Manager on Duty and coworkers about product/service deficiencies, equipment, safety problems, etc.
- Manages change fund, cash register, and guest check control.
Requirements
- Basic skills in sanitation, safety, and customer service.
- Ability to communicate clearly.
- Ability to coordinate multiple tasks simultaneously.
- High level of mobility and flexibility.
- Ability to work irregular hours under heavy stress/pressure during peak times.
- Must be able to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
- Must be able to fit through an opening 30 inches wide.
- Frequent reaching, bending, pushing, and pulling required.
- Exposure to heat, steam, smoke, cold, and odors.
- Continual standing and walking required.
Qualifications
- Must be trustworthy and reliable, capable of dealing with payment of guest checks and operating the cash register.
- Must have a high level of coordination.
- Must have a high school diploma or equivalent.
- Must have a valid driver's license.
Skills
- Customer service skills.
- Attention to detail.
- Problem-solving abilities.
- Time management.
- Physical stamina and strength.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- 401(k) retirement savings with company match.
- All-you-can-eat pancakes and meal discounts.
- Employee discount program.
- Development pathway with step-by-step career growth.
- 3 college credits for completing manager training.
Pay
Competitive pay with service award incentive.
Schedule
Flexible schedule available.
Benefits
- Comprehensive health benefits including medical, dental, vision, and more.
- 401(k) retirement savings with company match.
- All-you-can-eat pancakes and meal discounts.
- Employee discount program.
- Development pathway with step-by-step career growth.
- 3 college credits for completing manager training.
Company Information
Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace. The longevity and success of Perkins American Food Co. is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful, and innovative items that take their place right alongside iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide, which has and continues to be a hallmark of our brand. BE A PART OF OUR SUCCESS
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.