Restaurant Shift Supervisor

Position Description

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities

• Ensures that all guests are properly greeted, seated, and served.
• Accountable for proper resolution of all guest complaints.
• Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
• Safeguards the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
• Maintains proper control of food temperatures during hot and cold handling to reduce the incidence of food borne illness.
• Trains employees during shift to guarantee proper and productive performance.
• Responsible for taking responsibility and verifying that all menu items are prepared and served according to standards.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
• Responsible for change fund, cash register, and guest check control.

Qualifications

• Basic skills such as sanitation, safety, and customer service taught through in-house training.
• Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register.
• Able to communicate clearly.
• Able to coordinate multiple tasks simultaneously.

Physical Requirements / Environment / Work Conditions

• Must have high level of mobility/flexibility.
• Must be able to work irregular hours under heavy stress/pressure during peak times.
• Must possess a high level of coordination.
• Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet.
• Requires frequent reaching, bending, pushing and pulling.
• Requires continual standing and walking.

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.