Restaurant Shift Supervisor

Summary

As a Restaurant Shift Leader at MOD, you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts, modeling, teaching, and demonstrating MOD's purpose in all interactions. Your goal is to ensure the Squad is set up for success for the shift, setting the example and guiding the Squad to deliver the best possible MOD experience.

Key Responsibilities

• Set and sustain the tone of the shift by keeping the energy high.
• Create a positive vibe and welcoming atmosphere for both Squad and customers.
• Responsible for quality and safety of all food, including tasting food, checking prep and storage standards, and reporting any product outages.
• Listen, acknowledge, and resolve any Squad member and/or customer concerns. Escalate issues requiring resolution to the store coach or GM as appropriate.
• Flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

Required Qualifications

• Minimum 6 months in the All Star position and demonstrate quality coaching, training, and multi-tasking within the shift (exceptions require DM approval).
• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching, and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.
• Obtain a food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law.

Preferred Qualifications

• Experience successfully providing on-the-job training to others in a rapidly changing environment.
• Experience as a shift lead in a retail environment.

Physical Requirements

• Ability to work in an open kitchen environment, rotating between front and back of house.
• Walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling.
• Handling or moving objects weighing up to fifty pounds.
• Operating hand-held appliances, sharp knives, and various kitchen equipment.
• Communicating and exchanging information quickly in English with Squad members and others.
• Working near moving or mechanical parts.
• Working inside a walk-in refrigerator and freezer.
• Varying schedule to include evenings, holidays, and extended hours as business dictates.

MOD Values Are Demonstrated When You...

• Embrace change and seek to learn and improve every day.
• Find the solution, not dwell on the problem.
• Show patience and grace when answering questions and be of service to others.
• Show compassion, understanding, and willingness to support others without judgment.
• Play a proactive role in creating a safe environment for all customers and squad members.
• Demonstrate and embody MOD culture and standards.

Compensation and Benefits

Compensation: $19.59/hour when combining hourly wage of $16.35 and average tips of $3.46/hour earned at this location!

• Benefits: Medical, dental, and vision insurance.
• Week of paid vacation.
• Paid Sick Time.
• 401(k) retirement.
• FREE pizza, salad, and beverages.
• Pet insurance.
• Discounted gym membership.
• Free counseling sessions.