Restaurant Shift Supervisor

Summary

As a Restaurant Shift Leader at MOD, you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD’s purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience.

Key Responsibilities

• Set and sustain the tone of the shift by keeping the energy high.
• Create a positive vibe and welcoming atmosphere for both Squad and customers.
• Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages.
• Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate.
• Keyholder responsible for cash within the shift in an accurate manner.
• Take inventory and place orders as needed and directed by the GM.
• Conduct coaching in the moment.
• Manage shift duties checklists and address/escalate any equipment malfunctions.
• Focus on the growth and well-being of the Squad and celebrate wins.

MOD Values Are Demonstrated When You Embrace

• change and seek to learn and improve every day.
• focus on finding the solution, not dwelling on the problem.
• be generous with your time. Show patience and grace when answering questions and be of service to others.
• express appreciation for the generosity of others.
• show compassion, understanding, and willingness to support others without judgment.
• play a proactive role in creating a safe environment for all customers and squad members.
• demonstrate and embody MOD culture and standards.

Required Qualifications

• Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility).
• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Customer service skills and a proven ability to remain calm and focused.
• Obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.

Preferred Qualifications

• Experience successfully providing on-the-job training to others in a rapidly changing environment.
• Experience as a shift lead in a retail environment.

Physical Requirements

• Ability to work in an open kitchen environment, rotating between front and back of house.
• Ability to walk, bend, twist, reach, stoop, kneel, crouch, carry, push and pull, and in general handle or move objects weighing up to fifty pounds.
• Ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc.
• Ability to communicate and exchange information quickly in English with Squad members and others.
• Ability to work near moving or mechanical parts.
• Ability to work inside a walk-in refrigerator and freezer.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative).
• Varying schedule to include evenings, holidays and extended hours as business dictates.
• Will work near moving or mechanical parts.
• Will work inside a walk-in refrigerator and freezer.

Compensation

$19.84/hour when combining hourly wage of $16.35 and average tips of $3.49/hour earned at this location!

Benefits

• Medical, dental and vision insurance.
• Week of paid vacation.
• Paid Sick Time.
• 401(k) retirement.
• FREE pizza, salad, and beverages.
• Pet insurance.
• Discounted gym membership.
• Free counseling sessions.