Restaurant Shift Leader (Evenings)

About the Role

Reports to: Restaurant General Manager. The Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. Responsibilities include interacting with guests, supervising staff, handling cash management, maintaining cleanliness and safety, and working hands‑on as needed.

Responsibilities

• Demonstrate self‑awareness and motivate self and others; seek and accept feedback.
• Ensure adherence to brand standards for service, food quality, and safety.
• Create a supportive environment for team members to excel.
• Interact with guests and resolve concerns promptly and effectively.
• Treat employees with respect and recognition.
• Manage sales and labor tracking within Rackson systems.
• Ensure cash handling procedures are followed and adhere to food and cash control guidelines.
• Maintain cleanliness, maintenance, and service standards to uphold brand image.
• Plan and execute shift operations efficiently, following company cost‑control guidelines.
• Lead with empathy, fairness, and focus on teamwork; identify and develop talent.
• Apply financial understanding to improve business decisions.
• Ensure compliance with labor laws and regulations.
• Support business success hands‑on (preparing food, serving guests, cleaning, etc.).
• Perform other duties as assigned.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• Restaurant management experience preferred; previous fast‑food experience required.
• English communication required; Spanish comprehension helpful.
• Fundamental reading, writing, math, and computer/POS skills.
• Reliable transportation.
• Ability to work a variety of days/times including weekends, evenings, and holidays.
• Physical ability to lift/move cartons up to 50 lb, stand for long periods, squat, stoop, reach overhead, and perform frequent bending, wiping, sweeping, and mopping.
• Exposure to fluctuating temperatures and typical restaurant hazards (slipping, burns, cuts, etc.).

Skills

• Strong leadership – lead by example, remain calm and professional in challenging situations.
• Effective verbal communication in English and/or Spanish.
• Ability to handle confidential information with discretion.
• Willingness to learn all areas of restaurant operations and work multiple stations.
• Positive attitude, desire to make others happy, and respect for teammates.
• Self‑motivated, action‑oriented, and accountable.
• Prompt and regular attendance; dependable and reliable.

Benefits

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid time off.
• Ongoing career and leadership development.
• Scholarship opportunities.
• People‑first culture with authentic, values‑based leadership.

Pay

$13.75 – $15.75 per hour.

Schedule

Full‑time and part‑time positions available. Must be available to work evenings, weekends, and holidays as needed.

Location: 22740 Lorain Rd, Fairview Park, OH 44126, USA.