Restaurant Shift Lead - Jinya

Responsibilities

• Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.
• Aids in training and developing team members to the proper service standards.
• Aids the management team in monitoring guest service, food quality, and service quality on a consistent basis.
• Aids the management team in maintaining the morale of the department through open communication and teamwork.
• Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods.
• Aids in managing the expenses for the outlets through par inventory maintenance and ordering supplies as needed.
• Aids in labor management by increasing and/or reducing labor based on business demands.
• Ensures that foods coming from the kitchens are up to designated standards; communicates with the culinary and chef teams if there are discrepancies in quality or consistency.
• Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
• Attends company training programs as scheduled.
• Completes opening, closing and other side duties as assigned by manager.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in food and beverage services required.
• Minimum of one (1) year of experience in a supervisory capacity required.
• Must have excellent customer service, problem-solving, and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Competent in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have good organizational skills and ability to complete several ongoing activities, projects, or assignments to meet deadlines.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to work independently and as part of a team with a high degree of honesty and candor.
• Ability to adhere to, interpret, and explain company policies and procedures to others, including but not limited to attendance, appearance, safety, and security policies.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to obtain support for ideas and actions from peers or managers in order to accomplish a task or goal.

Qualifications

• Must be 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender).

Skills

• Excellent customer service, problem-solving, and interpersonal skills.
• Excellent written and verbal communication skills; fluent and literate in English.
• Microsoft Office applications (Word, Excel, Outlook, etc.).
• Good organizational skills.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently and as part of a team.
• Ability to adhere to and interpret company policies and procedures.
• Ability to communicate effectively with team members at all levels.
• Ability to obtain support for ideas and actions from peers or managers.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members.
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.
• Discounted Casino bus tickets.
• Discounted RTD EcoPass.
• Hot meal served by the Leadership Team once a month.
• 20% discount for Starbucks, Ara Spa, and all food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services.
• Education reimbursement program and Annual Scholarship Program.
• Career development opportunities.

Pay

• Starting Salary $21.00 to $23.00 per hour.