Restaurant Server- TRAX Restaurant

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

About the role

This position greets all guests at table, responds to guest inquiries regarding menu, wine list, and Music Hall, suggests menu items, beverages, desserts, etc., anticipates and responds to guest needs, and corrects errors or resolves complaints with a friendly, positive attitude. The person must organize and prioritize service per appropriate service sequence, take menu, beverage, and bar orders from guests, communicate orders to kitchen and/or bar through micros terminal, check food orders prior to serving to ensure they are correct, properly presented, and that special requests have been met, deliver food and beverages to table, perform opening/running/closing duties according to HOB policy, maintain line of sight/atmosphere control by circulating through work area throughout shift, have the ability to memorize menus and daily specials, pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished, clean spills on tables or around work area, maintain HOB safety and sanitation standards, prepare guest checks (on micros terminal) and check for accuracy, receive payment and process cash, credit card or traveler’s check transactions, assist other servers or other employees as needed, and occasionally work Special Events that are scheduled throughout the venue.

Responsibilities

• Greet all guests at table
• Respond to guest inquiries regarding menu, wine list, and Music Hall
• Suggestively sell menu items, beverages, desserts, etc.
• Anticipate and respond to guest needs
• Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Organize and prioritize service per appropriate service sequence
• Take menu, beverage, and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal
• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
• Deliver food and beverages to table
• Perform opening/running/closing duties according to HOB policy
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Have the ability to memorize menus and daily specials
• Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
• Clean spills on tables or around work area
• Maintain HOB safety and sanitation standards
• Prepare guest checks (on micros terminal) and check for accuracy
• Receive payment and process cash, credit card or traveler’s check transactions
• Aid other servers or other employees as needed
• Occasionally work Special Events that are scheduled throughout the venue

Requirements

• Knowledge of all music, promotional or special events in the house
• Knowledge of standard food preparation/presentation
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma preferred
• Point of Sales knowledge, preferably MICROS

Skills

• Wine & Liquor knowledge
• Knowledge of high-volume restaurant operations and safe, responsible alcohol service
• Ability to memorize menus and daily specials
• Ability to pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
• Ability to clean spills on tables or around work area
• Ability to maintain HOB safety and sanitation standards
• Ability to prepare guest checks (on micros terminal) and check for accuracy
• Ability to receive payment and process cash, credit card or traveler’s check transactions
• Ability to assist other servers or other employees as needed
• Ability to occasionally work Special Events that are scheduled throughout the venue

Benefits

Equal Employment Opportunity: Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Pay

The expected compensation for this position is $15.97 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.