Restaurant Server

About the role

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, dedicated to authentic storytelling, exceptional service, and community pride. We care deeply for our guests, team members, and neighborhoods, aiming to create memorable experiences.

Responsibilities

• Take accurate food and beverage orders and enter them correctly into the POS Monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses.
• Present checks promptly and process payments accurately.
• Deliver food and beverages according to service standards, ensuring proper presentation.
• Perform quality checks after each course to ensure guest satisfaction.
• Clock in and out, stock, polish, and refill stations as needed.
• Assist teammates by running food, clearing tables, or resetting sections as needed.
• Support bar or host staff during peak periods when appropriate.
• Participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities.
• Maintain a high level of positive and professional interaction with coworkers and guests.
• Comply with nutrition, sanitation and safety standards at all times.
• Answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience.
• Ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages.
• Maintain cleanliness and organization of service areas, tables and stations throughout the shift.
• Maintain professional appearance in compliance with uniform and grooming standards.
• Protect company assets and maintain confidentiality of proprietary, client and guest information.
• Other duties as assigned are consistent with the functions of this position as needed at the property.

Requirements

• Clear, friendly, and professional verbal communication and customer service skills.
• Ability to multitask and remain organized in a fast-paced restaurant environment.
• Strong listening skills & attention to detail while committing to service standards.
• Ability and willingness to work flexible hours including weekends, holidays, and late nights.
• A high school diploma or equivalent experience or training required.
• High volume and/or fine dining experience preferred.
• Proficiency with POS systems and basic cash-handling.
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.

Compensation

A competitive hourly wage and comprehensive benefits package, including a 25% 401(k) match!