Restaurant Server

About the role

Huddle House is a unique member of the communities it serves, fostering bonds between team members and customers that are unlike those seen in most other chain restaurants. Our company purpose is bringing friends and families together over delicious food served from the heart. We believe it’s “YOUR HOUSE. YOUR KITCHEN.”—a place where the guest is the boss, offering freshly prepared food any way they like it, whether for a quick bite or a comfortable gathering with family and friends.

The Restaurant Server oversees day-to-day customer service and food service operations, ensuring prompt and courteous service while maintaining cleanliness in their assigned section. This role is key to delivering an exceptional dining experience and supporting our franchise partner.

Responsibilities

• Report to work on time in a clean and complete uniform.
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review the menu with customers when needed, suggestively sell products, and take orders at the table.
• Use proper, approved abbreviations and submit tickets to the cook’s station.
• Deliver food in a timely manner when ready.
• Handle money from customers, account for all tickets and credit card receipts, and ensure all tickets are rung up and closed before the shift ends.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Perform prepping and cleaning duties as assigned, including bussing tables, sweeping and mopping floors, and cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, daily features, and suggest juices, add-ons, and desserts to maximize sales.
• Follow the Huddle House steps of service with each guest to enhance shift sales.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with all restaurant staff.
• Some previous restaurant experience preferred.
• “Can do” attitude and willingness to be fully engaged during your shift.

Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun