Restaurant Server (Seasonal)

Responsibilities

• Prepares and serves food and beverages to guests in a friendly, courteous, and professional manner.
• Adheres to all health regulations and local liquor laws.
• Delivers exceptional guest service and promptness to guests dining in the restaurant.
• Fulfills special requests and actively upsells menu items to maximize revenue potential.
• Follows CSM and brand standards of quality to ensure guest satisfaction.
• Anticipates and responds to guests in a friendly, positive, and timely manner.
• Provides the highest quality service and establishes appropriate rapport with all guests.
• Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
• Listens attentively, takes orders accurately, and uses proper serving techniques.
• Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
• Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
• Follows CSM procedures when handling cash and processing financial transactions.
• Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures.
• Attends all required department and hotel meetings.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Completes all assigned duties within or outside the normal scope of responsibilities.

Qualifications

• TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
• Must have one or more years of previous guest service experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
• Must be able to constantly be walking while prepping, and delivering food and beverage to guests.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs.