Restaurant Runner

About the role

The Company operates 24 hours a day and 7 days a week, requiring variations in shift days, starting and ending times, and hours worked in a week. The Restaurant Server is responsible for greeting, selling/order taking and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Responsibilities

• Assist in seating and greeting the guest.
• Answer all questions about cooking methods, menu items, specials and prices.
• Accurate and prompt guest order taking.
• Prompt submission of food orders with the kitchen in accordance with prescribed procedures.
• Prepare beverage and food orders in accordance with prescribed procedures.
• Check food to ascertain appearance, temperature and portions are correct.
• Timely deliver beverage and food orders.
• Prepare guest checks accurately and present prior to guests departure.
• Report all tips in compliance with Company policy and IRS regulations.
• Collect payment from the guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
• Clean all spills and breakage immediately.
• Remove dirty ashtrays, glasses, dishes, silverware and trash from occupied tables.
• Clear empty tables of linens, dishes and debris and place items in proper areas.
• Reset the tables.
• Clean and restock service items.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.

Qualifications

• Education and Experience: High school education or related experience.
• Alcohol awareness certification and familiarity with hospitality industry practices preferred.
• Skills and Abilities: Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
• Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Ability to follow an appropriate course of action based on policies and procedures.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Physical Effort

• Physical work is a primary part of job.
• Work is normally performed in an interior hotel environment with equipment and machines.
• The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.
• The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
• Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.
• While performing job duties, the associate is required to speak, listen and write.
• The job requires close vision with or without corrective lenses.