Restaurant & Retail Supervisor

Job Summary

Join Our Team at Ghirardelli! Immediate Openings – Start Within Days! Starting Pay: $18.00/hr + Tips! Holiday Pay: 1.5x pay for worked holidays! Perks: Free sundae or shake on every shift and a 50% employee discount! Bonus: Quarterly bonus opportunities!

Store Hours

Monday through Thursday: 10am-8pm
Friday and Saturday: 10am-9pm
Sunday: 11am-7pm

Shift Details

Shifts may start up to 2 hours before and end up to 2 hours after store hours for prep and cleaning.

About the Role

Restaurant/Retail Associate – Perform all restaurant and retail duties. Ghirardelli employees are the face of our company, setting us apart from other retailers.

Responsibilities

• Store Management: Ensure the well-being of the store and its employees through effective safety and risk management.
• Communicate effectively and timely with all levels of the organization.
• Work closely with store personnel, general manager, store and division management teams, and corporate liaisons.
• Prioritize daily store activities under the direction of the general manager.
• Manage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas).
• Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members.
• Uphold exemplary customer service standards by modeling behavior and leadership.
• Monitor sales and labor cost issues to maximize profitability without sacrificing customer service.
• Respond promptly to escalated customer service issues.
• Maintain high standards of cleanliness, food/product safety, and branding requirements.
• Properly use the MICROS system and its functionality.

Requirements

• Clear, professional, and effective oral and written communication.
• Team-building skills, including empathy, rapport-building, delegation, and empowerment.
• Effective time management and self-direction under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail management techniques.

Qualifications

• High school diploma or GED preferred.
• One or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred.

Skills

• Clear, professional, and effective oral and written communication.
• Team-building skills, including empathy, rapport-building, delegation, and empowerment.
• Effective time management and self-direction under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail management techniques.

Benefits

Free sundae or shake on every shift and a 50% employee discount!

Pay

$18.00/hr + Tips!

Schedule

Shifts may start up to 2 hours before and end up to 2 hours after store hours for prep and cleaning.