Restaurant Operations Manager

About the Role

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides long-term career paths to over 45,000 Associates and is widely recognized for its strong customer loyalty and approachable, community-focused dining experience. Waffle House's mission is to serve great food while caring for people on both sides of the counter—Customers and Associates. The company operates 24/7, offering flexible opportunities and a culture grounded in promoting from within. Team members in Restaurant Operations and Corporate Support roles contribute to continuing the mission started by its founders over six decades ago.

Responsibilities

• Oversee daily restaurant operations, including managing staff schedules, supervising service quality, and ensuring consistent delivery of Waffle House standards
• Monitor food safety and cleanliness
• Support inventory management and ordering
• Assist with cash handling and basic financial reporting
• Coach and develop Associates
• Resolve customer concerns
• Maintain a positive, team-oriented work environment
• Collaborate with leadership to achieve operational goals, drive sales, and support long-term growth within the restaurant

Qualifications

• Operational leadership skills, including team supervision, shift management, and delegation
• Customer service and conflict resolution skills to ensure a positive guest experience
• Knowledge of restaurant procedures, food safety, and health and sanitation standards
• Basic financial and administrative skills, such as cash handling, reporting, and inventory tracking
• Strong communication and interpersonal skills to collaborate with Associates and leadership
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays as needed
• Prior experience in restaurant or hospitality management is preferred
• High school diploma or equivalent required; additional training or education in business or hospitality is a plus