Restaurant Operations Manager

Join Our Team! Operations Manager - Multi-Unit Restaurant Leadership $110,000 base + quarterly & year-end bonus potentialComprehensive benefits package Be The Leader Who Elevates Leaders. SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Chicago Midway International Airport (MDW). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards. Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners. What You'll Do Lead, coach, and develop a team of Restaurant General Managers across multiple brands and conceptsHold GMs accountable for execution, results, and consistencyServe as a teacher and mentor, reinforcing best practices in operations, finance, and people leadershipDrive performance across:Food quality and executionGuest experience and service standardsLabor, food cost, and controllablesCompliance, safety, and brand standardsPartner closely with the Director of Operations to align priorities, solve problems, and execute strategyEnsure systems, processes, and reporting are consistently followedSupport forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&LsIdentify gaps, address underperformance, and celebrate winsProblem Solving: Address routine issues and escalate complex problems to higher management as necessary.Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred. What We're Looking For Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.Minimum five (5) Years in a Restaurant General Manager capacity.Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.Finance: P&L expert level with ability to teach and coach General Managers Why Join Us? Lead in one of the most dynamic airport environments in the countryWork for a global food & beverage leader with multiple brands and growth opportunitiesMake a real impact by developing strong General ManagersCompetitive compensation with bonus potentialMedical, Dental and VisionBasic Life & AD&D InsuranceEAPVoluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet InsuranceSSP 401(k) Plan with Employer MatchingPTO – Starting at 80 hours a year6 Premium Paid HolidaysPaid Sick Leave Ready to Apply? If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now! SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.