Jobs · Management · Massachusetts

Restaurant & Operations Manager

Lucky Strike Entertainment · Lowell, MA · 1 mo ago
Management$60k–$70k/yrFull-time

About the role

Lucky Strike Entertainment is one of the largest location‑based entertainment companies in the world, operating 360 upscale and traditional bowling centers, five waterparks, a large amusement park in California, and 10 Boomers Family Entertainment Centers. With over 14,000 associates and nearly $1.4 billion in annual revenue, the company focuses on delivering memorable hospitality experiences. As a Restaurant and Operations Manager, you will lead food and beverage, bar, and bowling operations across every shift, flex into any role the floor needs, and build a team that consistently delivers great hospitality.

Responsibilities

  • Lead daily operations across food and beverage, bar, kitchen, bowling, and arcade, maintaining service flow and hospitality standards every shift
  • Drive revenue through sales‑focused service, upselling, guest engagement, and event support
  • Recruit, train, coach, and schedule teams that consistently meet company standards and genuinely serve guests well
  • Own labor management, food and beverage cost control, inventory accuracy, and daily financial targets
  • Stay on the floor supporting FOH and BOH, resolving guest issues in real time, and reinforcing a culture of accountability
  • Ensure the center is operationally ready and guest‑ready through every high‑volume shift

Requirements

  • 3 or more years of leadership experience in restaurant, hospitality, or high‑volume food and beverage operations
  • Proven ability to drive food and beverage sales and build teams that deliver it consistently
  • Experience training and developing hourly leaders in fast‑paced environments
  • Floor‑first management style with a strong read on guest experience
  • Solid financial acumen including labor, food cost, inventory, and P&L contribution
  • Comfortable lifting up to 50 lbs and standing or walking for extended periods
  • Flexible availability including nights, weekends, and holidays

Benefits

  • Medical, Dental, and Vision plans to select from based on your needs
  • Wellness resources to help you along your wellness journey
  • 401(k) Retirement Plans
  • Employee Stock Purchase Program
  • Employee Assistance Program (EAP)
  • Vacation and Holidays
  • Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!
  • DNP Benefits
  • Performance‑based incentives and a competitive total rewards package (details vary by position)

Pay

The pay range for this position is $60,000 to $70,000 per year.

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