Restaurant Operations Manager

First Watch is a leading daytime dining concept serving made-to-order breakfast, brunch, and lunch using fresh, high-quality ingredients. Our "Follow the Sun" culinary philosophy ensures a rotating, chef-driven menu featuring elevated classics, fresh juices, and fan favorites like Lemon Ricotta Pancakes and Million Dollar Bacon. We support our communities by donating a portion of every kids' meal to impactful causes.

About the Role

First Watch Managers love mornings, have a passion for serving others, and thrive in a culture that prioritizes both team development and exceptional dining experiences. As a Restaurant Operations Manager, you’ll oversee both kitchen operations and the overall dining experience, ensuring high standards and a seamless operation. This role is ideal for those who coach and develop team members while fostering a positive, service-driven environment.

Responsibilities

• Uphold and promote the "You First" culture and core values.
• Supervise daily restaurant operations, ensuring high standards in both front-of-house and back-of-house.
• Follow and enforce recipes and food sourcing standards to maintain quality.
• Work toward and exceed restaurant sales and traffic goals.
• Coach and observe the implementation of the First Watch Five Steps of Service at every table.
• Apply the 10 Commitments in daily operations and decision-making.
• Respond promptly to customer and employee concerns with a sense of urgency.
• Communicate and take ownership of repair and maintenance issues.
• Maintain food safety certification and coach safe food handling practices.
• Recruit, interview, and onboard new team members.
• Secure company assets, including computers, POS systems, and equipment.
• Understand the responsibilities of every restaurant position.
• Address and investigate inappropriate behavior immediately.
• Train, coach, and develop team members daily.
• Recognize and reward outstanding performance.
• Account for all daily revenues and deposits accurately.
• Complete administrative duties and submit required paperwork on time.

Benefits

• No night shifts—ever.
• Quarterly bonus payments based on restaurant performance (for Restaurant Operations Managers).
• 24/7 Employee Assistance Program.
• 401(K) Retirement Savings Program (eligibility begins after 60 days of employment and at age 21).
• Life Insurance, Short-Term Disability, Long-Term Disability, Dental, and Vision Insurance.
• Bright Horizons back-up child and elder care.
• Spot Insurance and supplemental insurance (accident, critical illness, indemnity).
• Meal discounts for employees.
• Complimentary premium access to the Calm App, plus 5 gift subscriptions.
• Unlimited access to medical and behavioral telemedicine through Cirrus MD.
• Tuition Reimbursement & High School Diploma Program.
• Perks at Work (over 30,000 discounts on travel, fitness, auto, event tickets, and more).
• Childcare Discount Program.
• Paid Time Off (PTO) – eligibility begins the 1st of the month following 60 days of employment.