Restaurant Operations Manager
First Watch’s YOU FIRST culture puts employees first, empowering them to make decisions that deliver an exceptional breakfast, brunch, or lunch experience for guests.
Benefits
- No night shifts
- 24/7 Employee Assistance Program
- 401(k) Retirement Savings Program (eligibility: 60 days of employment and age 21)
- Quarterly bonus based on restaurant performance (for Restaurant Operations Managers)
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Dental Insurance
- Vision Insurance
- Health Insurance
- Bright Horizons back-up child and elder care
- Spot Insurance
- Supplemental Insurance (accident, critical illness, indemnity)
- Meal Discount
- Complimentary premium access to the Calm App plus 5 gift subscriptions
- Unlimited access to medical and behavioral telemedicine through Cirrus MD
- Tuition Reimbursement & High School Diploma Program
- Perks at Work (over 30,000 discounts on travel, fitness, auto, event tickets, and more)
- Childcare Discount Program
- Paid Time Off (PTO) – enrollment within 30 days of hire; benefit begins the 1st of the month following 60 days of employment
Responsibilities
- Embody and reinforce the YOU FIRST culture and core values
- Oversee daily operations to ensure high standards in both kitchen and dining experience
- Follow and uphold company recipes and food-sourcing standards
- Drive sales and traffic to exceed restaurant goals
- Coach and observe the First Watch Five Steps of Service at every table
- Implement the 10 Commitments in daily actions
- Respond promptly to customer and employee concerns
- Own repair and maintenance issues immediately
- Maintain food-safety certification and coach safe food-handling practices
- Recruit and interview candidates to build the team
- Secure company assets, including computers, POS systems, security systems, and equipment
- Master the key responsibilities of every restaurant position
- Stop and investigate any inappropriate behavior
- Train, coach, and develop team members daily
- Recognize and reward outstanding performance
- Account for all daily revenues and deposits
- Complete administrative duties and submit required paperwork on time
About First Watch
First Watch is the leading Daytime Dining concept serving made-to-order breakfast, brunch, and lunch using the freshest ingredients. The menu rotates seasonally to feature peak flavors, including elevated classics, fresh juices like the Kale Tonic, and signature items such as Lemon Ricotta Pancakes, Quinoa Power Bowl, and Million Dollar Bacon. For every kid’s meal served, First Watch donates a portion to community causes, raising approximately $2.0 million to date. Recognized as #1 Best Breakfast by Newsweek’s Readers’ Choice Awards 2025 and named #1 Most Loved Workplace in America by the Best Practice Institute in 2024 and 2025, First Watch operates over 630 restaurants across 32 states.