Restaurant Operations Manager

About the role

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

Responsibilities

• Learns and supports our You First culture and core values
• Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
• Understands that we source great food for a reason and that our recipes must be followed
• Knows the restaurant sales and traffic goals – and works to exceed them
• Coeaches and observes the First Watch Five Steps of Service being implemented at every table
• Understands the background story of our 10 Commitments – and puts them into action
• Responds with a sense of urgency to both customer and employee concerns
• Communicates and takes immediate ownership of repair and maintenance issues
• Is certified in food safety – and identifies and coaches in all areas of safe food handling
• Continuously scouts for and interviews candidates to join our team
• Keeps our company assets secure; including computers, point of sale, security systems and equipment
• Understands the key responsibilities of every position in the restaurant
• Puts an immediate stop to any inappropriate behavior, investigates as needed
• Trains, coaches, and develops team members daily
• Recognizes performance that goes above and beyond
• Accounts for all daily revenues and deposits
• Completes our admin duties – and gets required paperwork in on time

Qualifications

Essential Job Functions:

• High school diploma or equivalent
• Minimum of 2 years of experience in a fast-paced environment
• Experience in a management role preferred
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize effectively
• Knowledge of food safety practices