Restaurant Operations Manager

First Watch is a leading daytime dining concept serving made-to-order breakfast, brunch, and lunch using the freshest ingredients. Our "Follow the Sun" culinary philosophy drives a chef-driven menu that rotates multiple times per year, featuring elevated classics, fresh juices, and fan favorites like Lemon Ricotta Pancakes and Million Dollar Bacon. We support our communities by donating a portion of every kids' meal to impactful causes.

About the Role

First Watch Managers love mornings, the smell of bacon, and most importantly, have an innate passion for serving others. We hire managers who coach and develop team members to deliver exceptional customer service and amazing food. At First Watch, managers oversee both kitchen operations and the overall dining experience, ensuring high standards and a seamless operation.

Responsibilities

• Learn and support our YOU FIRST culture and core values.
• Supervise daily operations to ensure they run according to plan and with high standards.
• Follow and uphold our recipes and sourcing standards for great food.
• Understand and work to exceed restaurant sales and traffic goals.
• Coach and observe the First Watch Five Steps of Service at every table.
• Implement our 10 Commitments into daily actions.
• Respond urgently to customer and employee concerns.
• Communicate and take ownership of repair and maintenance issues.
• Maintain food safety certification and coach safe food handling practices.
• Continuously scout and interview candidates to join the team.
• Secure company assets, including computers, POS systems, and equipment.
• Understand the key responsibilities of every position in the restaurant.
• Address and investigate inappropriate behavior immediately.
• Train, coach, and develop team members daily.
• Recognize and reward performance that goes above and beyond.
• Account for all daily revenues and deposits.
• Complete administrative duties and submit required paperwork on time.

Benefits

• No night shifts—ever.
• 24/7 Employee Assistance Program.
• 401(K) Retirement Savings Program (eligibility after 60 days of employment and age 21).
• Quarterly bonus payments based on restaurant performance (for Restaurant Operations Managers).
• Life Insurance, Short-Term Disability, Long-Term Disability, Dental, and Vision Insurance.
• Bright Horizons back-up child and elder care.
• Spot Insurance and supplemental insurance (accident, critical illness, indemnity).
• Meal discount.
• Complimentary premium access to the Calm App, plus 5 gift subscriptions.
• Unlimited access to medical and behavioral telemedicine through Cirrus MD.
• Tuition Reimbursement & High School Diploma Program.
• Perks at Work (over 30,000 discounts on travel, fitness, auto, event tickets, and more).
• Childcare Discount Program.
• Paid Time Off (PTO) (benefits begin the 1st of the month following 60 days of employment).