Restaurant Manager - On Deck Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort featuring 671 hotel rooms, an ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. Located on the waterfront along the Mystic River and connected to Boston Harbor, it includes a six-acre park along the water with a harbor walk, events lawn, public viewing areas, ornate floral displays, and retail and dining experiences overlooking the harbor.

Job Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Identifies key drivers of success.
• Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Maintains all Encore Standards and ensures excellent guest and team member experience.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
• Responsible for hiring, performance management, and employee engagement within the department.
• Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
• Oversees the Implementation of standards as detailed in the departmental standards and procedures manual.
• Ensures staff are diligent in their opening and closing procedures and that the facility is always correctly prepared.
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, product features, and property-wide events.
• Encourages and motivates staff to provide optimum service during all shifts.
• Shares recommendations and guest comments to the General Manager and/or Director of Restaurants to reflect guest feedback.
• Solves guest’s complaints and team member difficulties.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Age, Gaming And Certifications

21 years of age or above. Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission. Must be able to obtain and maintain any licensing or active work cards required, including but not limited to the Food Manager Certification and alcohol awareness card.

Education And/or Experience

• A high school degree or equivalent required.
• A bachelor’s degree in a hotel or restaurant management field or equivalent experience preferred.
• Minimum 3 years of full-service restaurant experience required, 2 years in a leadership role preferred.
• Requires strong computer skills and proficiency in POS Systems, Purchasing Software, Warehouse Requisition Software, Time-Keeping Software and Microsoft Office.
• Candidate must have experience with planning and project management.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Knowledge of union as well as non-union working environments preferred.

Language Skills

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Mathematical Skills & Reasoning Ability

• Ability to compute basic mathematical calculations.
• Ability to decipher various reports and create reports upon request.

Physical Demands

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.

Work Environment

The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When in the kitchen, on the restaurant floor or other back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.