Restaurant Manager - Elliott Aster at the Vinoy Resort

About the Role

Working closely with the General Manager and Assistant General Manager, the Restaurant Manager plays a hands-on leadership role in daily dining room operations, service execution, and team support. This position helps maintain service standards, support staff development, and ensure a smooth and consistent guest experience at Elliott Aster, a vibrant addition to St. Petersburg's culinary scene offering refined dinners, a bustling waterfront patio, and an elegant menu highlighting handmade pasta, wood-grilled steaks, local seafood, and artisanal salumi.

Responsibilities

• Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operation and monitors compliance with all F&B policies, standards, and procedures.
• Supports and supervises an effective monthly self-inspection program.
• Operates all department equipment as necessary and reports malfunction.
• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Understands employee positions well enough to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand-specific philosophy.
• Maintains the operating budget and verifies that standards and legal obligations are followed.
• Assists supervisors in understanding team members' ever-changing needs and expectations, and how to exceed them.
• Celebrates and fosters decisions that result in successes as well as failures.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Coordinates cleaning program in all F&B areas, identifying trends and making recommendations for improvements.
• Establishes and maintains open, collaborative relationships with employees.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
• Follows property-specific second effort and recovery plan.
• Stays readily available and approachable for all team members.
• Demonstrates knowledge of the brand-specific service culture.

Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, monitors quality and standards, and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets a positive example for guest relations.
• Stays readily available and approachable for all guests.
• Reviews comment cards and guest satisfaction results with employees.
• Responds in a timely manner to customer service department requests.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Performs hourly job function if necessary.
• Extends professionalism and courtesy to team members at all times.
• Comprehends budgets, operating statements, and payroll progress reports.
• Performs other duties, as assigned, to meet business needs.

Requirements

• An emerging hospitality leader with 2+ years of management experience in a fast-paced restaurant.
• Guest-focused, composed, and confident on the floor.
• Strong knowledge of food, beverage, and service standards.
• Comfortable supporting a team while remaining hands-on during service.
• Organized, detail-oriented, and proactive.
• Experienced with restaurant systems such as OpenTable and Aloha.
• Available to work nights, weekends, and holidays as needed.

Benefits

• Work in a warm, high-energy dining room focused on genuine hospitality and guest experience.
• Be part of a restaurant that values teamwork, consistency, and growth.
• Opportunity to grow within The Vinoy/Marriott, a company known for developing and promoting talent.

Physical Requirements

• Lift and move up to 10 pounds frequently; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds.
• Safely and effectively use all necessary tools, equipment, and cleaning chemicals.
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces.
• Ability to bear exposure to hot and cold environments.