Restaurant Launch Specialist

Location: Detroit, MI or Baltimore, MD
Work Arrangement: Hybrid / Field-Based / Travel
Employment Type: Contract

Responsibilities

• Travel regularly to restaurant/merchant locations to support onboarding and product launches.
• Work directly with restaurant owners, managers, and staff throughout the implementation process.
• Develop and execute merchant onboarding plans.
• Perform hands-on, in-store implementation and configuration of DoorDash software and digital ordering solutions.
• Train restaurant employees on new platforms, tools, and workflows.
• Create and deliver training materials and resources to improve staff adoption.
• Identify operational challenges and recommend improvements to restaurant workflows.
• Help merchants maximize adoption, usage, and revenue opportunities.
• Coordinate with Sales, Account Management, Operations, Product, and Analytics teams to resolve issues and complete launches.
• Track onboarding activities, deliverables, and launch milestones.
• Ensure tasks are completed accurately, efficiently, and on schedule.
• Adapt quickly to changing priorities and evolving products.
• Provide a high-quality customer experience throughout the merchant lifecycle.
• Travel within the assigned market and potentially across the country as business needs require.

Requirements

• Bachelor's degree or equivalent professional experience.
• 5+ years of experience in restaurant management, hospitality, customer support, field operations, merchant operations, or a related customer-facing environment.
• Experience working directly with restaurant owners, managers, or frontline staff.
• Strong customer service and relationship-management skills.
• Comfortable working in restaurants and performing hands-on/in-person implementation activities.
• Strong attention to detail and ability to manage multiple tasks and deadlines.
• Demonstrated ability to work cross-functionally with multiple internal teams.
• Strong communication and training/presentation skills.
• Self-directed, proactive, and comfortable working independently in the field.
• Ability to learn and troubleshoot software platforms and digital tools.
• Valid driver's license and reliable personal vehicle required.
• Ability and willingness to travel regularly to merchant locations.
• Spanish fluency is a plus.