Restaurant Hostess/Host

About the role

The Hostess is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience. She is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs and assist in providing a pleasant dining experience.
• Assist cashier in collection of money or credit cards from guests and servers as needed.
• Know how to prepare cashier report at the end of the shift.
• Pay out servers’ and service attendants’ tips if appropriate.
• Know how to properly take reservations for outlets.
• Perform opening and closing duties according to established side work checklist.
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.

Physical Requirements

• Flexible and long hours sometimes required.
• Light work – exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Education & Experience

High School diploma and/or experience in a hotel or a related field preferred.