Restaurant Hostess

Position Summary

The Restaurant Hostess is the first and last point of contact for guests, responsible for creating a welcoming, professional, and organized dining experience. This role manages reservations, seating flow, and guest communication while supporting front-of-house operations to ensure exceptional service standards.

Essential Duties & Responsibilities

• Greet all guests warmly upon arrival and provide a friendly, professional first impression
• Manage reservations, waitlists, and table assignments using the POS or reservation system
• Escort guests to tables and present menus in a timely manner
• Maintain an accurate seating chart to ensure balanced service among servers
• Monitor dining room activity and communicate wait times effectively
• Answer phones, take reservations, and respond to guest inquiries
• Aid in maintaining the cleanliness and organization of the host stand and entrance area
• Cook up with servers, managers, and kitchen staff to ensure smooth service flow
• Handle guest concerns with professionalism and escalate issues when necessary
• Thank guests as they depart and invite them to return

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.