Restaurant Host, PT

Department: Food and Beverage
Supervisor: Restaurant Supervisor

About the role

Greet and escort guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

Responsibilities

• Meet and greet guests as they arrive.
• Ensure even distribution of tables for each server.
• Verbally communicate to server the table number and number of guests seated.
• Politely escort guests to their table, hand them menus, a wine list, and inform them who their server will be.
• Inform guests of specials and leave with a courteous greeting.
• Clean and display proper menus before, during, and after shift.
• Check floor for debris, sweep, and use carpet sweeper if necessary.
• Assist wait staff and bus staff as needed.
• Assist with to-go orders.
• Thank all guests graciously and invite them to return.
• Perform other duties as assigned by the Manager.

Requirements

• Innate desire to serve.
• Ability to read, speak, and write English to fully comprehend guest requests, memos, and reservations.
• Ability to remember, recite, and promote a variety of menu items.
• Ability to move through a crowded room to seat guests.
• Ability to relay important reservation requests to servers.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, including listening, demonstrating empathy, and providing proactive solutions.
• No prior experience required; prior hospitality experience preferred.
• Ability to multi-task and self-motivate during slow periods.
• Ability to interact with adults and children in a professional manner.
• Cash handling experience preferred.
• Ability to direct guests to events throughout the hotel.
• Maintain a clean and organized environment.
• Clean all menus before, during, and after shift.
• Ensure proper posture is maintained while at the maître d' stand.