PT - Restaurant Host / Hostess

Hotel Name: The Millennium Hotel Knickerbocker Chicago
Location: Onsite – Chicago, IL
Salary Range: $27.78 - $28.28

About the Company

At The Knickerbocker Chicago, hospitality is where timeless style meets the energy of the city. We create experiences that feel both elevated and welcoming—where every guest interaction leaves a lasting impression.

Located just steps from Chicago’s iconic Magnificent Mile, The Knickerbocker Chicago places you at the center of it all—world-class shopping, renowned dining, and vibrant city life. Blending classic charm with modern comfort, the hotel offers a sophisticated yet approachable experience for both business and leisure travelers. From the buzz of the city outside to the warm, inviting atmosphere inside, The Knickerbocker delivers a stay that feels distinctly Chicago—stylish, dynamic, and full of character.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role

We are seeking a friendly and customer-focused Host/Hostess to create a welcoming dining experience for our guests. This role is responsible for greeting guests, managing seating and reservations, and supporting the restaurant team to ensure excellent service. As our Host/Hostess, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life.

Responsibilities

• Welcome and seat guests promptly upon arrival.
• Manage reservations and answer guest inquiries by phone.
• Ensure guest satisfaction by providing friendly, attentive service.
• Prepare and serve food and beverages from the coffee counter.
• Maintain dining room appearance and service standards.
• Assist with clearing and resetting tables during busy periods.
• Maintain shift communication through daily log entries.
• Follow attendance, scheduling, safety, and company policies.
• Support restaurant operations and perform additional duties as assigned.

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards.
• Identify opportunities for innovation and continuous improvement.
• Deliver consistent, high-quality results in a fast-paced environment.

Guest Experience

• Deliver exceptional service rooted in passion for hospitality.
• Anticipate needs and respond with a solutions-first mindset.
• Create memorable, personalized experiences for every guest.

Team Collaboration

• Work collaboratively across teams to achieve shared goals.
• Communicate effectively and contribute to a positive work environment.
• Support a culture of respect, energy, and accountability.

Compliance & Standards

• Follow all company policies, safety standards, and procedures.
• Maintain accuracy in processes, reporting, and documentation.
• Uphold a culture of accountability and operational excellence.

Requirements

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Qualifications

• Guest Services Experience in customer service or hospitality preferred.
• Familiarity with PMS systems (e.g., Micros) is a plus.
• Professional appearance and reliable attendance.
• High school diploma or equivalent required.

Benefits

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success. Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Additional benefits may include:

• Hotel room discounts across our global portfolio.
• Employee Assistance Program (EAP).
• Paid time off (refer to CBA for details).
• Employee discounts.

Pay

Posted compensation: $28 per hour (range: $27.78 - $28.28).

National median pay for hosts: $30,560 per year / $14.69 per hour. Top 10 percent earn $42,000+ (BLS Occupation 35-9031, May 2024).

Schedule

Part-time, on-site. Flexible schedule, including weekends and holidays.