RESTAURANT HOST/HOSTESS

About the role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Responsibilities

• Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.
• Delivers ACES Guest Service to every guest during each interaction.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.
• Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
• Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Adheres to HCCTR as well as all Food and Beverage policies.
• Schedules dining reservations and arranges parties or special services for diners.
• Communicates guests’ comments, concerns to management.
• Captures and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.
• Aid in table clears and resets.
• Maintains guest information in Yelp or QSR system.
• Totals receipts, at end of shift, to verify sales and clears cash register.
• Completes any task assigned by dining room manager, supervisor, chef, or Maitre D’.

Requirements

• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• Must be certified in TIPS training.
• This training is provided during New Hire Orientation at company expense.

Qualifications

• At least eighteen (18) years of age to apply.
• High School diploma or general education degree (GED), or actively enrolled in High School or experience in lieu of education.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly stands, walks, uses hands to finger, handle, or feel, talks or hears.
• Frequently reaches with hands and arms, taste or smell.
• Occasionally sits, stoops, kneels, crouches, or crawls.
• Occasionally lifts and/or moves up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Exposure to wet and/or humid conditions.
• Exposure to smoke-filled environment.
• Exposure to noise level in the work environment is usually loud.

Skills

• Customer service skills.
• Attention to detail.
• Time management.
• Communication skills.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Schedule

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions. Must be able to work in a smoke-filled environment. The noise level in the work environment is usually loud.