Restaurant Host

Responsibilities

• Warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Makes, changes, and confirms restaurant reservations via OpenTable & phone.
• Fulfills hotel front desk requests regarding reservations, Taste of Guadalajara sign ups, special events, etc.
• Helps servers and other restaurant staff polish and roll silverware.
• Maintains cleanliness and organization of Host stand.
• Ensures opening, ongoing, and closing side work is complete and signed off by a manager on duty.
• Maintains a professional demeanor and attitude.
• Follows through on lost and found procedures.
• Remains alert, courteous, and helpful to guests and colleagues at all times.
• Performs other related duties as assigned.
• Offers menu advice and suggestions to guests.
• Provides general resort information for guests.
• Maintains an up-to-date working knowledge of all resort activities as well as any special events.
• Maintains a commitment to customer service and guest satisfaction.
• Greeting guests as they enter the restaurant, seating guests with a genuine and welcoming smile, inquiring about special occasions or dietary restrictions.
• Using ticket printer to ensure communication regarding guests' reservations and ensuring the servers receive the chit's once the guest has been seated.
• Takes to-go food orders for walk-ups & call-ins.
• Offers warm and sincere welcome/farewell for all guests of Miramonte including use of guest name & good eye contact with each guest.

Qualifications

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations’ skills.
• Possesses valid Food Handler’s card.
• Accurately follows instructions, both verbally and written.
• Highly detail-oriented.
• Excellent communication skills.
• Professional in appearance and demeanor.
• Ensures a teamwork environment.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Deals effectively and interacts well with guests and associates.
• Resolves problems/conflicts in a diplomatic and tactful manner.
• Passion for creating an exceptional experience for all guests.