Restaurant Host

Responsibilities

• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Will be responsible for making, changing, and confirming restaurant reservations via OpenTable & phone.
• Follows up on hotel front desk requests regarding reservations, Taste of Guadalajara sign ups, special events, etc.
• Help servers and other restaurant staff polish and roll silverware.
• Maintains cleanliness and organization of Host stand.
• Ensures opening, ongoing and closing side work is complete and signed off by a manager on duty.
• Always maintains a professional demeanor and attitude.
• Follows through on lost and found procedures.
• No articles shall be removed from occupied guest spaces.
• Absolute respect for guest property should always be exercised.
• Maintains a professional appearance.
• Follows all Miramonte dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all time.
• Performs other related duties as assigned.
• Offers menu advice and suggestions to guests.
• Provides general resort information for guests.
• Maintains an up to date working knowledge of all resort activities as well as any special events.
• Maintains a commitment to customer service and guest satisfaction.
• Greeting guests as they enter the restaurant, seating guests with a genuine and welcoming smile, inquiring about special occasions or dietary restrictions.
• Using ticket printer to ensure communication regarding guests' reservations and ensure the servers receive the chit’s once the guest has been seated.
• Take to go food orders for walk ups & call ins.
• Offers warm and sincere welcome/farewell for all guests of Miramonte including use of guest name & good eye contact with each guest.

Qualifications

• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Possesses valid Food Handler’s card.
• Accurately follow instructions, both verbally and written.
• Be highly detail orientated.
• Be professional in appearance and demeanor.
• Ensures a teamwork environment.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Deal effectively and interact well with the guests and associates.
• Resolve problems/conflicts in a diplomatic and tactful manner.
• Passion for creating an exceptional experience for all guests.