RESTAURANT HOST

About the role

The Source Hotel & Market Hall is located at 3330 Brighton Blvd, Denver, CO 80216. It offers highly competitive wages, an exceptional benefit plan, and discounts with Crescent managed properties in North America for you and your family members.

Essential Functions

• Assist leadership by training, mentoring, and influencing The Source Service Standards and steps of service required daily
• Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
• Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
• Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
• Punctuating all calls and interactions with friendliness, accuracy, and discretion
• Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
• Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
• Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

• Minimum of 1+ years’ experience in a similar role
• Experience answering high-volume phone lines and answering inquiries professionally, timely, and to the best of your abilities
• Problem solving skills and bring conflict resolution to any anticipated or current matter
• Detail oriented, articulate, and ability to multi-task in a high-volume and demanding work environment
• Strong communication skills and ability to understand and follow written and verbal instructions
• Flexible schedule and ability to work nights, weekends, and holidays (as needed)

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands
• Long periods of sitting or standing
• Fast paced movements occasionally required to go from one part of the club to others
• Must be able to understand and communicate clearly with guests, members, and coworkers
• Must be able to reach and handle the computer, keyboard, and desktop items
• Occasionally kneel, bend, crouch, and climb as required

Licenses or Certificates

• None

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Crescent Hotel standards.

Other

• Bilingual or multilingual ability helpful

Pay

$19.29 per hour

Schedule

Flexible schedule and ability to work nights, weekends, and holidays (as needed)