Restaurant Cashier/Hostess

Responsibilities

• Check restaurant for proper set up upon arrival.
• Obtain and assume responsibility for cash bank. Handle cash transactions accurately, quickly, carefully, and responsibly.
• Control guest checks to prevent loss, theft, or mishandling. Follow proper procedures with regard to check issuance and control. Collect payment from guest/server. Accurately and efficiently count and give change to guest/server. Ensure correct amount of cash is given on money transactions.
• Check MICROS machines to ensure they are set up to the proper menu. Have complete knowledge of MICROS system (or register).
• Fill out floor plan by checking station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand.
• Perform station opening duties.
• Warmly greet and acknowledge guests in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference.
• Anticipate guest needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
• Provide guests with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc.
• Promptly answer the telephone within 3 rings and respond appropriately to the needs of the caller in a friendly and professional manner. In absence of room service server, answer room service phone within 3 rings. Take order and ensure timely delivery of room service order.
• Take reservations.
• Report any problems that may occur with service or guest complaints to management. Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Keep front entrance of restaurant and restaurant menus clean and presentable at all times.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will, and a positive attitude in every encounter.
• Perform any reasonable request as assigned or directed by management.

Requirements

• Strong communication skills (verbal and written).
• High work ethic and self-initiative.
• Regular attendance according to established guidelines.
• Ability to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Lift approximately ten (10) pounds.
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability, and visual ability.
• Must have finger dexterity to operate office equipment such as computers, ten-key calculators, printers, multi-line tone phones, filing cabinets, photocopiers, and other office equipment as needed.

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Other duties may be assigned from time to time.