Restaurant/Banquet Server

About the role

The Role: Provides prompt and courteous food service to restaurant customers. Greets and takes food and drink orders, serves the orders, accommodates special needs/requests, completes restocking and cleaning duties, memorizes menu items, controls guest checks, receives payment, responds to customer inquiries, maintains cleanliness, and performs other duties as assigned.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 6 months or longer.

Qualifications

• Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Knowledge of standard cash-handling procedures.
• Fluent in oral and written English.
• Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Benefits

• 40% restaurant discount while on-duty (food only).
• Base rate of $19.29/hourly plus Tip Share.
• Employee Referral Program - $500 to $1000 based on position!
• Free Monthly RTD EcoPass.
• Free Onsite Parking!
• Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
• Discounted Hotel rates at all Marriott/Starwood & Sage managed Hotels & Restaurants.
• Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees).
• Paid time off for Vacation, Sick days and Holidays (FT Employees).
• Paid sick time (PT Employees).
• Eligible to participate in the Company’s 401(k) program with employer matching (PT Employees).

Pay

USD $19.29 - USD $35.00 /Hr.

Schedule

Shifts vary based on the needs of the restaurant.