Response Surveyor x3

About the role

We are looking for Responsive Repairs Surveyors to join our team delivering high-quality, customer-focused services to our 27,500 homes. You will survey customer homes and refurbish empty homes to bring them back into use, working alongside residents and leaseholders to manage repairs end-to-end. The role involves handling issues and complaints before, during, or after works, ensuring continuous improvement in service delivery while working within tight timelines and budgets.

The role is varied, fast-paced, challenging, and rewarding, offering both job and customer satisfaction. It requires commitment, accountability, and a can-do attitude, where going the extra mile is standard practice. You will have day-to-day operational responsibility for repairs and maintenance within a designated patch in the City of Bristol boundaries.

You must have HHSRS (Housing Health and Safety Rating System) experience, knowledge, and/or training in preparation for Awaab’s Law Phase 2, which will be implemented in November 2026.

Responsibilities

• Survey customer homes and refurbish empty homes to bring them back into use.
• Manage repairs end-to-end, working alongside residents and leaseholders.
• Handle issues and complaints arising before, during, or after works.
• Drive continuous improvement in the delivery of responsive repairs services.
• Operate within tight timelines and budgets.
• Take day-to-day operational responsibility for repairs and maintenance in a designated patch within Bristol.

Requirements

• HHSRS (Housing Health and Safety Rating System) experience, knowledge, and/or training.
• Commitment to delivering high-quality, customer-focused services.
• Ability to work in a fast-paced, challenging environment.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Accountability and a can-do attitude, with a willingness to go the extra mile.

Benefits

• Flexible working and flexitime arrangements.
• Membership of the Local Government Pension Scheme.
• Generous annual leave allowance.
• Opportunities for skills development within a high-profile organisation.
• Supportive work environment focused on making Bristol a better place.

Bristol City Council is a Disability Confident employer. Disabled applicants who meet the essential criteria in the Person Specification are guaranteed an interview. Reasonable adjustments will be made throughout the interview process and continued workplace support will be provided.

We are committed to ensuring diversity in our hiring process and welcome applications from all sections of the community, particularly Black, racially minoritised, and Disabled candidates who are currently under-represented in this service.