Response Repairs Manager

About the role

This is a critical position with a strong focus on driving service improvement, strengthening governance, and delivering an excellent customer experience across a diverse housing portfolio of approximately 27,500 homes.

Responsibilities

• Leading and overseeing the Damp and Mould function
• Ensuring full compliance with Awaab’s Law and associated regulatory requirements
• Establishing robust governance frameworks
• Driving performance against statutory timescales
• Effectively managing risk
• Ensuring all cases are progressed with urgency, transparency, and a clear audit trail
• Ensuring inspections are carried out to a high technical standard
• Collaborating with internal teams to ensure a joined-up and compliant approach to service delivery
• Assuring external partners deliver services that meet contractual, regulatory, and quality standards

Requirements

• Significant technical expertise
• Demonstrable experience of leading and performance managing multidisciplinary teams in a regulated environment
• A strong understanding of compliance, risk management, and governance
• The ability to embed clear processes, monitor performance, and drive continuous improvement
• Excellent leadership, organisational, and communication skills
• A strong commitment to customer care

Qualifications

N/A

Skills

• Building pathology knowledge
• Performance monitoring
• Contractor management
• Risk management
• Customer care

Benefits

N/A

Pay

N/A

Schedule

N/A

Why Bristol City Council?

We go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

How do I apply?

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.