Respiratory Support Coordinator

About the role

The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services efficiently while serving as a subject matter expert, conducting new‑hire training, and mentoring team members.

Responsibilities

• Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients.
• Set up and fit PAP patients with appropriate equipment and masks, communicating instructions and processes professionally.
• Conduct patient follow‑up calls and visits to ensure optimal care outcomes; contact clinical support when urgent patient needs are identified during home visits.
• Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines, and troubleshoot equipment failures with patience and professionalism.
• Report equipment hazards and product incidents in accordance with company policies and procedures.
• Maintain working knowledge of current Respiratory Programs and HME products and services.
• Complete all required company, insurance, and government paperwork accurately and timely, including delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, and equipment‑specific instruction and cleaning forms.
• Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes.
• Maintain patient confidentiality and operate within HIPAA guidelines and AdaptHealth's Compliance Program, completing assigned compliance training and educational programs.
• Adhere to procedures for PPE, infection control, and hazardous materials handling.
• Assist with implementation of quality improvement programs to meet company standards.
• Promote services and products to community referral sources as appropriate.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Related experience such as work‑related construction, general manual labor, military, equipment repair, or maintenance in a Medicare‑certified HME environment.
• Knowledge of respiratory therapy or DME services preferred.
• Valid and unrestricted driver’s license from state of residence.
• Physical ability to lift 50 pounds, assist a patient of approximately 130 pounds to a sitting position, and perform repetitive wrist/hand motions due to extensive computer use.
• Ability to sit for long periods, work under time constraints, and manage multiple priorities.
• Exposure to hazardous materials, loud noise, extreme temperatures, and potentially infectious pathogens; ability to handle angry or irate customers, patients, or referral sources.
• Must be able to work outside normal business hours, travel throughout service area using personal vehicle, and access patient residences as needed.
• Ability to work independently with minimal supervision and be available for extended hours when required.

Skills

• Equipment repair or maintenance skills.
• Proficiency with computer systems and database applications.
• Understanding of basic medical terminology.
• Knowledge of insurance verification processes.
• Strong attention to detail and organizational skills.
• Ability to work under time constraints and manage multiple priorities.
• Written and verbal communication skills.
• Professional demeanor in patient and staff interactions.
• Commitment to confidentiality and data security protocols.

Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire).
• 401(k) with company match.
• Paid Time Off plans including six paid holidays.
• Employee Stock Purchase Plan.
• Paid Parental Bonding Leave.
• Short and long‑term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teladoc access.
• Spousal Advantage Reimbursement Plan.
• Identity theft protection and legal plan.

Pay

$20.00 – $22.00 per hour