Resource Specialist, Primary Care
Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.
About the role
We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need.
Responsibilities
- Assist patients with transportation arrangements for medical appointments and ongoing treatment.
- Help locate affordable housing and accommodations for patients in need.
- Research and maintain up-to-date community resource information.
- Collaborate with social workers and community agencies to coordinate patient care.
- Educate patients and families on available resources and how to access them.
- Organize and distribute brochures, applications, and informational materials about support services.
Qualifications
Education: High school diploma required; Associate’s Degree in a related field preferred.
Experience: 2-3 years in healthcare, social services, or a related field preferred. Bilingual Spanish strongly preferred.
Skills
- Familiarity with community resources and social services
- Strong communication, advocacy, and problem-solving skills
- Ability to build effective relationships with patients and families
- Strong organizational and crisis intervention skills
- Ability to thrive in a fast-paced healthcare environment
Benefits
- Hybrid work environment (typically 3-4 days remote, 1-2 days on-site per week)
- Impactful work helping patients navigate essential services
- Collaborative team environment with dedicated healthcare professionals
- Opportunities for growth in patient advocacy, case management, and social services coordination
Pay
Pay range: $22.35 - $25.28/hourly
Schedule
- Scheduled weekly hours: 40
- Work shift: Day
- Employee type: Regular
Work location: 10 Members Way, Dover, NH (hybrid)