Resource Specialist, Primary Care

Job Summary

Are you passionate about helping individuals access the resources they need for better health and well-being? We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need. Our Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources.

Why Join Us?

• A hybrid work environment – Work both remotely and in the office, balancing flexibility with collaboration based on business needs.
• Impactful work – Help patients navigate essential services, ensuring they receive the care they deserve.
• Collaborative team environment – Work with dedicated healthcare professionals committed to patient-centered care.
• Opportunities for growth – Develop your skills in patient advocacy, case management, and social services coordination.

What You’ll Do

• Assist patients with transportation arrangements for medical appointments and ongoing treatment.
• Help locate affordable housing and accommodations for patients in need.
• Research and maintain up-to-date community resource information.
• Collaborate with social workers and community agencies to coordinate patient care.
• Educate patients and families on available resources and how to access them.
• Organize and distribute brochures, applications, and informational materials about support services.

Qualifications

• Education: High school diploma required; Associate’s Degree in a related field preferred.
• Experience: 2-3 years in healthcare, social services, or a related field preferred.
• Bilingual Spanish strongly preferred.

Skills & Abilities

• Familiarity with community resources and social services
• Strong communication, advocacy, and problem-solving skills
• Ability to build effective relationships with patients and families
• Strong organizational and crisis intervention skills
• Ability to thrive in a fast-paced healthcare environment

Additional Job Details (if Applicable)

• Remote Type: Hybrid
• Work Location: 981 Worcester Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $22.35 - $25.28/Hourly
• Grade: 3

Pay & Benefits

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.