Resource Specialist I

About the role

The Care Transition Specialist completes administrative responsibilities related to care progression and care transitions along the continuum of care. They work collaboratively with nurse care coordinators, social workers, physicians, and other care team members.

Responsibilities

• Provides direct administrative support to the care team, patients, and patients’ caregivers
• Sets up post-discharge care (e.g., the 4Next process, faxing to long term care facilities, follow-up appointments, etc.)
• Performs administrative tasks to support the ordering of equipment, completion of forms, and medication authorizations
• Distributes key forms and documents to comply with regulations (e.g., MOON, IM, etc.)
• Arranges all types of patient transportation under the direction of the care team
• Might participate in family meetings and interdisciplinary huddles to solicit and provide input related to their responsibilities
• Completes administrative documentation under the direction of the care team
• Collects, confirms, and verifies key patient information (i.e., demographics, health care proxy, benefit verification, and patient preferences for pharmacy, VNA, etc.)

Qualifications

• Education: High School Degree or GED required. Associate’s Degree or Bachelor’s Degree preferred and health care experience, preferably in extended care facilities and community agencies.
• Preferred experience in hospital discharge planning, long term care facility, community health or utilization review.

Job Knowledge and Skills

• Interpersonal skills to interact effectively with various levels of staff, patients, families and community organizations.
• Must be able to participate effectively in an interdisciplinary team setting.
• Extensive knowledge of regulations, community organization, state and federal systems, medical terminology and levels of health care.
• Must be able to manage a variable workload with the ability to constantly change priorities.
• Requires ability to work proactively and independently.
• Requires basic typing and/or computer data entry skills, experience with personal computer and software desirable.
• Must be very flexible in a constantly changing environment.

Additional Job Details

(if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$22.35 - $25.28/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

Additional Job Details

(if applicable)

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.